Jonathan Adler

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UK Policies

This is the UK web site of Jonathan Adler Enterprises LLC. Outlined her are the policies which apply to and govern the uk.JonathanAdler.com website only. To view the policies for the WWW.JonathanAdler.com website please click here.

Our postal address for UK web orders is:
Jonathan Adler
c/o DHL Supply Chain
33 Thames Road
Barking, Essex, UK
IG11 0HQ

We can be reached via e-mail at customerservice@jonathanadler.com.

Privacy Policy

Customer privacy is very important to us. We promise responsible handling of all sensitive and personal customer information. The following details our policy regarding the information we collect from our customers and its uses. By using this website you agree to the terms of this policy.

Contents:

• Copyright
• Customer Information
• Security
• Cookies
• Terms and Conditions
• These Terms & Conditions May Change
• Your Account
• Shipping
• Returns
• Disclaimer
• Indemnification
• International Checkout and Shipping

Copyright

Jonathan Adler, Jonathan Adler UK, Jonathan Adler UK Ltd., Jonathan Adler Furniture, Jonathan Adler Happy Home, Jonathan Adler Hip Happy Home, jonathanadler.com, www.jonathanadler.com, uk.JonathanAdler.com, and tothetrade.jonathanadler.com are all property of Jonathan Adler Enterprises LLC. All images, graphics, text and other content are protected by worldwide copyright, other proprietary laws and treaty provisions. You may not download (except where invited), reproduce, modify, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written authorization from Jonathan Adler Enterprises LLC.

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Customer Information

To place orders from our website and to receive catalogs and other information from us via mail, you must create an account on our website. During the ordering process, we obtain billing, mailing and other information to better serve you as a customer. This information is required in order to shop from our website.

At any time you may edit or update your online account information by logging in and modifying your account.

During account set up, you are given the option to receive catalogs, mailings for special offers and/or email notices of special web offers often exclusive to those who join. You may request at any time to be taken off the email list by simply opting out through one of our emails. To be taken off our catalog list, simply contact us via email or by regular mail. Please provide your full name, mailing address, email address, and phone number when making this request.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us or our shipping provider with information regarding orders they have placed on-line.

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Security

This website takes every precaution to protect our customer and user information. We have appropriate security measures in place on the website and in our physical facilities to protect against the loss, misuse or alteration of any information that we have collected from you at our site.

Because our website is an extension of our retail stores, the store, online inventory and customer databases are linked. We do not store credit card numbers from online transactions. Any access to our customer database, shipping, order transaction, customer service and billing is individually password protected and is limited to those employees who need to perform specific functions.

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Cookies

We do not set any cookies, rather something similar to cookies called session variables. This allows us to record which pages users’ access in order to enhance the usability of our site. No other information is collected and usage of this tracking method is in no way linked to any personal identifiable information while on our site.

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Terms & Conditions

Your use of this Web site is governed by the terms and conditions on this page. Please take a few minutes to review these terms and conditions. Your use of the uk.JonathanAdler.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the uk.JonathanAdler.com or website.

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These Terms & Conditions May Change

Jonathan Adler reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the uk.JonathanAdler.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this Web site.

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Your Account

You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. Jonathan Adler reserves the right to refuse service, terminate accounts remove or edit content or cancel orders.

By placing an order, you warrant that you are over 18 years of age, and that you are providing Jonathan Adler with accurate, truthful information and that you have the authority to place the order.

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Shipping

Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24–48 hours if the merchandise is in stock.

  • All orders are subject to availability. If your order can not be filled because the item is out of stock, you will be notified via email or phone and the item will be taken off of your order.
  • Items on the site uk.JonathanAdler.com which are available for sale and in stock will only be delivered to UK locations.
  • All shipping prices on uk.JonathanAdler.com apply only for delivery within the UK. At the present time delivery outside of the UK may be arranged through our US Customer Service/Sales department 1.800.963.0891 with international Shipping being handled From the US locations.

Any questions regarding your shipment may be e-mailed to customerservice@jonathanadler.com.

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Returns

Merchandise purchased from uk.JonathanAdler.com, with the exception of lighting and furniture, may be sent back for refund within 28 days of purchase. Merchandise will be inspected and only merchandise in perfect condition will be accepted as a return.

Lighting and Furniture Returns: Every item in our lighting and furniture collections is carefully inspected before leaving our warehouse. In the event that damage occurs in transit, or if you discover any defect in manufacturing, please contact customerservice@jonathanadler.com within 7 days. Upon return, your merchandise will be inspected. In some circumstances such as refusal of delivery/return, a usage or restocking fee of 15–25% may apply. Shipping Charges are non-refundable.

Please note: Custom orders may not be returned, special offers may not be returned or exchanged, and sale merchandise is final sale and not returnable.

Shipping charges apply for ALL returns and exchanges and are the clients responsibility. Merchandise may be returned via the website (return address is below) or any of our store locations.

Returns and Exchanges Procedures

If you do not have an account go to step #3.

  1. If you have an account please click "Your Account" to log in and locate the appropriate order under "Order History". Scroll down to "Create Return Request", select the items and reasons for the return and click "Create". Click the assigned RMA# to print a return slip.
  2. Please write very visibly your RMA # on the outside of the package.
  3. Include a copy of the return slip or receipt with your package.
  4. Pack and securely seal the merchandise in the original package if possible.
  5. Address the package to:

    Jonathan Adler
    c/o DHL Supply Chain
    33 Thames Road
    Barking, Essex, UK
    IG11 0HQ

Please allow up to 5 business days from the time returned merchandise is received at our returns center for processing and the return of appropriate funds to your credit card.

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Disclaimer

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Jonathan Adler shall not be liable for any damages of any kind related to your use of this site.

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Indemnification

You agree to defend, indemnify and hold Jonathan Adler Enterprises LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

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