Careers

About Jonathan Adler

Jonathan Adler is a design company dedicated to bringing Modern American Glamour to our customers' lives.

Our work environment reflects Jonathan's personality and the products he creates—inspiring and fun. Our commitment to outstanding design, impeccable materials, and unparalleled craftsmanship is at the core of everything we do—from our Soho headquarters to all of our stores. We offer a wide range of career opportunities, and are always seeking passionate, like-minded individuals to bring Jonathan's mission to life.

We are an Equal Opportunity Employer M/D/F/V

Corporate Openings

Associate Brand Manager

Location:

New York, NY

Reporting to:

Sr. Director of Brand Partnerships

Company Overview:

Jonathan Adler is a design company dedicated to bringing Modern American Glamour to our customers’ lives.

Our work environment reflects Jonathan’s personality and the products he creates—inspiring and fun. Our commitment to outstanding design, impeccable materials, and unparalleled craftsmanship is at the core of everything we do—from our Soho headquarters to all of our stores. We offer a wide range of career opportunities, and are always seeking passionate, like-minded individuals to bring Jonathan’s mission to life.

Job Overview:

We are looking for an extremely self-motivated, dynamic individual to be part of an exciting initiative around luxury home décor and furnishings in the e-commerce space.

The right person for this position will have a fungible skill set and a passion for the 360 degree lifecycle of home furnishings online—from design to merchandising to creative and content creation, digital marketing, offline marketing, business analytics and more.

This role is a unique opportunity to work with dedicated people and teams recognized worldwide for their talent. This is a broad scope role, with high growth potential.

Essential Functions:

  • Manages shipments for brands/regions including planning /shipping /reconciliation /reporting.
  • Owns the SKU setup process from start to finish.
  • Prepares reporting based on inventory and demand planning based on data analysis and SKU performance.
  • Assists in maintaining licensor relationships and providing monthly/quarterly/annual reporting, projections, budgets, and proposals.
  • Owns the setup of and maintenance of all the content uploads and upkeep, making changes and recommendations as required.
  • Reports on performance and analytics and helps project and forecast upcoming merchandising needs.
  • Coordinates marketing initiatives and associated content.
  • Other tasks related to brand partnerships as assigned.

Required Qualifications

  • Strong understanding of online marketplaces; Experience with seller platforms strongly preferred.
  • 2+ years of experience & proven record of successfully managing inventory and shipments for large number of SKUs with fast-moving products for well-established brands on marketplace platforms.
  • Ability to make data-driven decisions to calculate required fulfillment quantities based on demand, product, and market analysis.
  • Solid understanding of shipping and fulfillment requirements for online marketplaces.
  • Detail oriented with extremely strong project management skills.
  • Self-motivated fast self-learner who thinks analytically and pursues maximum efficiency.
  • Advanced proficiency in Microsoft Excel and working with large data sets.
  • Excellent organizational and planning skills; ability to multitask.
  • Ability to work in a high-energy, fast paced environment, and effectively engage with cross-functional teams.

Recommended Qualifications

  • 2 or more years of experience creating and managing listings and selling products in various online marketplaces (eBay, Amazon, and more) with CMS (preferred).
  • Working knowledge of Microsoft Excel, buying metrics.
  • Experience providing online customer service and understand the importance of customer satisfaction and reviews in the success of online marketplaces.
  • Working knowledge of Adobe Creative Suite.

We are an Equal Opportunity Employer M/D/F/V

To Apply

Trade Services Associate

Location:

Lexington Ave Showroom

Reporting to:

Trade Services Manager

Company Overview:

Jonathan Adler is a design company dedicated to bringing Modern American Glamour to our customers’ lives.

Our work environment reflects Jonathan’s personality and the products he creates—inspiring and fun. Our commitment to outstanding design, impeccable materials, and unparalleled craftsmanship is at the core of everything we do—from our Soho headquarters to all of our stores. We offer a wide range of career opportunities, and are always seeking passionate, like-minded individuals to bring Jonathan’s mission to life.

Job Purpose:

The Trade Associate is responsible for developing new business relationships with designers, B2B and B2C clients, with a primary focus on the residential and small business market in the specified region.

Essential Functions:

  • Act as a brand representative and trusted resource for the Interior Design community in the region by conducting a minimum number of sales appointments per week.
  • Extend the reach of the Jonathan Adler Trade Program in designated region through acquisition and retention outreach.
  • Meet monthly sales goals & Designer program enrollment minimums.
  • Oversee order management and Customer Service Issue resolution for clients. Maintain profitability through decision making and order management that protects the company’s bottom line.
  • Partner with Trade Services Manager and Marketing to coordinate design-related events within region to extend JA’s reach and involvement in local design and business community.
  • Network with the professional trade through involvement in associations, meetings and events. Attend a minimum number of monthly trade events.
  • Attend appropriate trade shows and conferences to promote/represent JA Brand to Design Community.
  • Support Jonathan Adler’s 1st Dibs storefront through client-facing communication and order management.
  • Generate large-scale B2B business by identifying key players and developing relationships in the interior design, real-estate and business sectors within a specified region.
  • When necessary, partner with JA HQ departments (Wholesale, Hospitality and Interior Design departments), acting as a local contact on design projects and services within region.
  • Partner in the development and training of Product Knowledge and P&P as needed.
  • Assist home store in day-to-day showroom operations as needed.
  • Work on special tasks as assigned.

Essential Requirements:

  • BA or higher in Interior Design or related field/experience
  • Solid contacts and connections in the local Interior Design, ASID and IIDA community
  • Strong networking, interpersonal and communication skills
  • Ability to source, establish, develop and maintain business relationships
  • Excellent organizational skills and ability to juggle multiple projects at one time
  • Previous experience working in a home furnishings retail environment a strong plus

We are an Equal Opportunity Employer M/D/F/V

To Apply

Wholesale Sales Assistant, International

Location:

New York, NY

Reporting to:

Director of Global Sales

Company Overview:

Jonathan Adler is a design company dedicated to bringing Modern American Glamour to our customers’ lives.

Our work environment reflects Jonathan’s personality and the products he creates—inspiring and fun. Our commitment to outstanding design, impeccable materials, and unparalleled craftsmanship is at the core of everything we do—from our Soho headquarters to all of our stores. We offer a wide range of career opportunities, and are always seeking passionate, like-minded individuals to bring Jonathan’s mission to life.

Job Overview:

A wholesale Sales Assistant plays an essential role in providing back-end support for the International Wholesale Sales team. The right candidate will be sales-oriented, customer-focused and highly organized.

Essential Functions:

  • Process new orders through EDI and internal Net Suite system. Constantly communicate pending orders to warehouse and manage backorders by obtaining extensions from buyers and transferring merchandise from other departments as needed.
  • Develop excellent working relationships with clients at the assistant buyer and buyer level.
  • Review new assortments and orders taking into consideration delivery dates and inventory levels for fulfillment.
  • Communicate inventory availability to buyers and advise ETA’s for out of stock items.
  • Work with internal partners, including planning and production, to maximize fill rate and ensure orders ship on time.
  • Coordinate shipping of clients’ international orders.
  • Monitor and organize selling reports from key accounts.
  • Participate in sales market appointments in the showroom and at tradeshows.
  • Work on special projects as required.

Qualifications:

  • Minimum of 6 months to 1 year of work experience in apparel or home industry, or similar field.
  • Familiarity with retail math, strong analytical, planning, organizational, and multi-tasking skills.
  • Must be capable of learning new systems such as extranets, UPC code systems, GXS catalog and NetSuite.
  • Ability to prioritize, focus and provide complete follow through on all aspects of responsibility.
  • Outstanding customer service skills.
  • Must have strong initiative, high energy, strategic thinking and be detail oriented.
  • Polished verbal and written communication skills.
  • Strong work ethic with a willingness to learn.
  • Ability to work with all levels within and outside the company.

We are an Equal Opportunity Employer M/D/F/V

To Apply

  • Submit your resume & salary requirement to: careers@jonathanadler.com.
  • Reference the position title in the subject line of your email message.

Associate Merchant

Location:

New York, NY

Reporting to:

Vice President, Buying, Planning, & Allocation

Company Overview:

Jonathan Adler is a design company dedicated to bringing Modern American Glamour to our customers’ lives. Our work environment reflects Jonathan’s personality and the products he creates—inspiring and fun. Our commitment to outstanding design, impeccable materials, and unparalleled craftsmanship is at the core of everything we do—from our Soho headquarters to all of our stores. We offer a wide range of career opportunities, and are always seeking passionate, like-minded individuals to bring Jonathan’s mission to life.

Job Overview:

The Associate Merchant role is essential to the functionality of Jonathan Adler on a day-to-day and long term basis. This is a challenging and exciting position that requires strong computer skills, exceptional analytical and organizational skills, and effective communication skills working cross-functionally.

Essential Functions:

  • Use NetSuite to pull weekly and monthly selling reports
  • Propose reorders and work on new product orders
  • Analyze store sales
  • Analyze style sales and make assortment recommendations
  • Support merchant team with any ad hoc business analysis and/or reporting requested
  • Assist VP with markdown strategy and suggestions
  • Assist VP with floor planning and furniture allocations
  • Work on special projects as needed

Qualifications:

  • Bachelor’s degree or higher
  • 1 year work experience as an assistant planner or assistant buyer is preferred
  • Possesses outstanding analytical skills
  • Strong computer skills required, especially Excel
  • Excellent time management skills and an ability to multi-task and prioritize
  • Able to foster relationships with other members of the cross functional team.
  • Demonstrate strong leadership and teamwork skills

We are an Equal Opportunity Employer M/D/F/V

To Apply

  • Submit your resume and salary requirement to: careers@jonathanadler.com.
  • Reference the position title in the subject line of your email message.

Operations Customer Service Specialist

Location:

New York, NY

Reporting to:

Specialized Operations and Customer Service Manager

Company Overview:

Jonathan Adler is a design company dedicated to bringing Modern American Glamour to our customers’ lives.

Our work environment reflects Jonathan’s personality and the products he creates—inspiring and fun. Our commitment to outstanding design, impeccable materials, and unparalleled craftsmanship is at the core of everything we do—from our Soho headquarters to all of our stores. We offer a wide range of career opportunities, and are always seeking passionate, like-minded individuals to bring Jonathan’s mission to life.

Job Overview:

The Operations and Customer Service Specialist is responsible for managing customer service and operations for Jonathan Adler’s Ecommerce department and specifically assigned retail locations. This position supports these areas in their high-value product categories including Furniture, Lighting, Rugs, Custom Textiles, and Artwork. Essential to this position is ensuring the best flow of both product and order information in both a proactive and reactive manner.

The Operations and Customer Service Specialist position is responsible for meeting and exceeding the Company’s customer service standards and being ambassadors of the JA brand. It has total ownership and responsibility for customer orders from production to delivery.

Essential Functions:

  • Act as the primary point of contact for assigned stores, web, and customers through entire order lifecycle
  • 360 management of purchase orders (PO’s), including order placement, ETA management, shipping logistics and post-delivery follow-up
  • Provide customer service for orders
  • Hold weekly calls with both Store Managers and vendors to review open order status and help prioritize critical client orders and deadlines
  • Ensure all Furniture, Lighting, Rugs, Custom Textile and Artwork orders are successfully delivered in a manner that meets and exceeds company standards and customer expectations
  • Work closely with vendors to solve post-delivery issues, including identifying broader quality assurance initiatives that go beyond solving one-off customer service issues
  • Help develop tools and processes that enable the department to handle a higher volume of orders more efficiently
  • Work on special projects as needed

Qualifications/Requirements:

  • Strong customer-service mindset and ability to work closely with cross-functional teams
  • Demonstrated ability to manage multiple projects simultaneously, set priorities, proactively identify and address customer service issues and meet deadlines
  • Excellent oral and written communication skills
  • Proficiency in MS Excel required
  • 1-2 years of experience, college degree in related field preferred
  • Relevant experience in customer service for home furnishings a plus

We are an Equal Opportunity Employer M/D/F/V

To Apply

Customer Service Representative

Location:

New York, NY

Reporting to:

Customer Service Manager

Company Overview:

Jonathan Adler is a design company dedicated to bringing Modern American Glamour to our customers’ lives.

Our work environment reflects Jonathan’s personality and the products he creates—inspiring and fun. Our commitment to outstanding design, impeccable materials, and unparalleled craftsmanship is at the core of everything we do—from our Soho headquarters to all of our stores. We offer a wide range of career opportunities, and are always seeking passionate, like-minded individuals to bring Jonathan’s mission to life.

Job Overview:

The Customer Service Representative role is paramount in ensuring customer satisfaction. This position will address customer questions and concerns and resolve them in a way that upholds brand reputation while, additionally, finding new and creative ways to suggest products and services. This is a challenging and exciting position that requires strong sales, service, and problem solving skills.

Essential Functions:

  • Promptly supply customers with appropriate information regarding products or order and shipment status while relaying feedback to superiors upon customer issue or concern
  • Supply customers with exceptional service, addressing their issues in a way that yields effective, continual problem resolution
  • Process customer’s orders and changes according to company procedures
  • Address customer needs and concerns, thoroughly answering any questions regarding product information
  • Creatively find ways to ensure customer satisfaction, settle any customer issues, and enhance customer experience
  • Correctly interpret customer issues so to produce more accurate customer assistance
  • Effectively prioritize customer follow-ups using an understanding of subject urgency and skills in time management
  • Provide solutions to customer questions and concerns with a detailed understanding of product knowledge
  • Develop a strong relationship with clients and interior designers
  • Creatively recognize opportunity to promote additional products and services
  • Work on special projects as needed

Qualifications:

  • Proven skill providing exceptional customer service
  • Customer service oriented; ability to work with a diverse customer base
  • Advanced problem assessment and solving skills that demonstrate good judgment
  • Strong skills in planning and organization
  • Proven sales skills with the ability to negotiate
  • Strong attention to detail
  • Excellent communication skills, both written and verbal
  • Proficient computer skills and comfort in navigating multiple systems
  • High level of professionalism and integrity
  • Must have availability for varying schedules
  • Bachelor’s degree or higher preferred
  • 1–2 years of experience in a similar home furnishings and design customer service role or in a retail store with a strong service culture; luxury environment preferred

We are an Equal Opportunity Employer M/D/F/V

To Apply

  • Submit your resume and salary requirement to: careers@jonathanadler.com.
  • Reference the position title in the subject line of your email message.

Warehouse Fulfillment Associate & Driver

Location:

Bronx, NY

Reporting to:

Warehouse Manager

Status:

Full-Time, hourly

Approx. Hours:

Monday-Friday 8:00AM - 4:30PM *
*may require additional hours as needed for special events/projects

Company Overview:

Jonathan Adler is a fast-growing high end home décor company that sells everything for your home from candles to sofas. Our Home Office is based in Soho and we have 4 retail stores in Manhattan, 1 in New Jersey, and 2 in Connecticut, and over 20 other retail locations domestically and internationally. Our distribution center, where this position is based, is in the Bronx, NY. We are searching for a motivated, quick-thinking and punctual individual to join our warehouse team.

Essential Functions:

  • Process, package and ship orders
  • Organize stock space and assist in maintaining inventory
  • Inspect products for defects and damages
  • Examine ingoing and outgoing shipments
  • Organize warehouse space
  • Receive, unload and place incoming inventory items appropriately
  • Check, verify and fill customer orders
  • Contribute ideas on ways to improve or optimize warehousing procedures
  • Keep warehouse clean and organized daily
  • Fill in as back up driver as needed for daily routes and special projects

Qualifications:

  • Warehouse/Back of house experience a must
  • Experience working for a moving company a strong plus
  • Basic computer knowledge
  • Valid and current driver's license
  • Strong English reading skills required
  • Punctuality, diligence, and strong work ethic
  • Must work well in a team-based environment
  • Must be able to lift up to 75lbs
  • Must be able to work in hot/cold temperatures
  • At least 2 years’ experience in a warehouse fulfilment role
  • Experience/certifications in pallet jack and forklift operation a plus

We are an Equal Opportunity Employer M/D/F/V

To Apply

  • Submit your resume and salary requirement to: careers@jonathanadler.com.
  • Reference the position title in the subject line of your email message.

Retail Openings

Store Manager

Current Openings

To apply, please send resumé and cover letter to the email address listed below and indicate the position for which you are applying.

Job Purpose:

A Store Manager is responsible for establishing and maintaining client services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating cost and shrinkage.

Essential Functions:

  • Ensure that each client and/or designer receives outstanding client service by providing a client friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service. Additionally, lead in home design consultation process.
  • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Grow client base, including designer outreach.
  • Control shrink, expenses, and payroll.
  • Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked. Lead and maintain visual standards of the store, per home office directives.
  • Follow up on all order, order flow, receipt of goods, transfer and troubleshoot when necessary to solve any issues.
  • Comparison shop and report results; share information with retail corporate partners and make appropriate price adjustments.
  • Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
  • Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
  • Coach, counsel and continually develop staff; works with management team and HR on potential employee terminations/employee issues.
  • Continually evaluate and react to performance issues and actively recruit candidates.
  • Trains and develop store management team in all aspects of the business; direct and monitor training and development for all store associates. Master and teach product knowledge and brand design inspiration.
  • Serve and liaison in communication between the store and home office.
  • Uphold and monitor compliance to company policies and procedures-maintain operational excellence.
  • Any other responsibilities as assigned by management.
  • Work on special projects as needed.

Essential Skill Requirements

  • Proven ability to lead, motivate and inspire team to achieve excellence
  • Proven track record of meeting and exceeding goals through solid business planning
  • Proven ability to deliver excellent client service standard and ability to lead best practice implementation
  • Superior communication and interpersonal skills
  • Willingness to ask questions and seek solutions
  • Meticulous organization and attention to detail
  • Ability to manage conflict through to solution
  • Microsoft Windows proficiency, especially Word and Excel

Essential Physical Requirements:

  • Ability to process information and merchandise through computer system and POS register system.
  • Ability to communicate with associates and clients.
  • Ability to read, count and write to accurately complete all documentation.
  • Ability to freely access all areas of the store including selling floor, stock area, and register area.
  • Ability to operate and use all equipment necessary to run the store.
  • Ability to climb ladders.
  • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
  • Ability to work varied hours/days to oversee store operations.

Qualifications

  • 5-7 years of retail management experience, interiors/home furnishing field preferred
  • Architecture or design experience preferred
  • Contemporary sense of style and culture
  • Strong contacts in and knowledge of the local interior design community is preferred or a minimum of 2 years of relevant business experience

We are an Equal Opportunity Employer M/D/F/V

To Apply

  • Submit your resume & salary requirement to: careers@jonathanadler.com
  • Reference the position title in the subject line of your email message.

 

Assistant Store Manager

Current Openings

To apply, please send resumé and cover letter to the email address listed below and indicate the position for which you are applying.

Company Overview:

An Assistant Store Manager is responsible for assisting the store management team in establishing and maintaining Client Services, ensuring maximum sales and profitability through merchandise, inventory, and expense control, human resources management, and managing operating costs and shrinkage.

Job Overview:

An Assistant Store Manager is responsible for assisting the store management team in establishing and maintaining Client Services, ensuring maximum sales and profitability through merchandise, inventory, and expense control, human resources management, and managing operating costs and shrinkage.

Essential Functions:

  • Assist store management team in daily store operations
  • Manage associates in conjunction with the store management team in daily aspects of driving sales and running the business
  • Master and teach product knowledge and brand design inspiration
  • Contribute to growing the client base, including designer outreach
  • Assist in the management of merchandise stock levels, merchandise adjacencies and presentations; signing and assortment in all departments; ensure selling floor is adequately stocked. Maintain visual standards of the store, per home office directive
  • Follow up on all orders, order flow, receipt of goods, transfers and troubleshoot when necessary to solve and issues
  • Coach, counsel and continually develop staff; works with management team and HR on potential employee terminations/employee issues
  • Other tasks assigned by Management
  • Work on special projects as needed.

Essential Skill Requirements

  • Proven ability to lead, motivate and inspire team to achieve excellence
  • Proven ability to deliver excellent client service standard and ability to lead best practice implementation
  • Strong communication and interpersonal skills
  • Willingness to ask questions and seek solutions
  • Microsoft Windows proficiency, especially Word and Excel

Qualifications

  • 1-3 years of retail management experience, interiors/home furnishing or 1-3 years as a store associate at Jonathan Adler
  • Architecture or design experience
  • Contemporary sense of style and culture
  • Strong contacts in and knowledge of the local interior design community is preferred

We are an Equal Opportunity Employer M/D/F/V

To Apply

  • Submit your resume & salary requirement to: careers@jonathanadler.com
  • Reference the position title in the subject line of your email message.

 

Sales Associate

Current Openings

To apply, please send resumé and cover letter to the email address listed below and indicate the position for which you are applying.


Jonathan Adler is a home furnishings and design company dedicated to bringing Modern American Glamour to our Clients’ lives.

Our store culture is built upon excellence on all levels: excellence in selling, excellence in Client Service, excellence in store presentation- these are just a few of the characteristics of a successful store. We foster an energetic, creative and fun working environment, as these descriptors reflect the product we sell and the personality of Jonathan himself. We are passionate about the craft behind our products and the story behind each item and are committed to sharing the story with our clients.

Job Purpose:

A Sales Associate is responsible for driving business through excellence in selling, customer service, clientele and general store functioning.

Essential Functions:

  • Welcome every Client that enters the store.
  • Master product knowledge and brand design inspiration — tell our story.
  • Uphold best in class service and selling standards.
  • Establish lasting Client relationships through thorough outreach and follow up; including in home design consultations.
  • Grow client and designer base.
  • Perform store opening and closing duties.
  • Write daily business recaps.
  • Partner with the store team to execute, achieve and exceed the goals of the store.
  • Accurately execute operational tasks such as ringing sales, receiving stock, shipping merchandise and maintaining the look of the showroom.
  • Participate in special store functions as directed by the store leader; such as floor sets, client events, store meetings and physical inventory.
  • Any other responsibilities as assigned by management.
  • Work on special projects as needed.

Qualifications

  • 1+ years of retail client service and sales experience, preferably in interiors/home furnishings
  • Contemporary sense of style and culture
  • Microsoft Windows proficiency, especially Word and Excel
  • Strong contacts in and knowledge of the local interior design community is preferred

We are an Equal Opportunity Employer M/D/F/V

To Apply

  • Submit your resume & salary requirement to: careers@jonathanadler.com
  • Reference the position title in the subject line of your email message.