Skip to main content
JONATHAN ADLER ACCESSIBILITY STATEMENT

JONATHAN ADLER ACCESSIBILITY STATEMENT

Accessibility Assistance. If you have difficulty using or accessing any element of this website or on any Jonathan Adler mobile app or tool, please feel free to call us at 800-963-0891 or email us at customerservice@jonathanadler.com and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law (for example, through telephone support).

 

Goal of being Better For All.SM Jonathan Adler desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit our customers to successfully gather information and transact business through our website.
Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of Jonathan Adler's website a successful and enjoyable experience.

 

Actions. We are taking a variety of steps and devoting resources to further enhance the accessibility of our website.

 

Ongoing Effort. Although we are proud of the efforts that we have completed and that are in-progress, we at Jonathan Adler view accessibility as an ongoing effort.

 

Feedback. Please contact us if you have any feedback or suggestions as to how we could improve the accessibility of this website

GENERAL SHIPPING & DELIVERY INFORMATION

Parcel Delivery

We ship most purchases to arrive via parcel service (DPD) within 7-10 business days from receipt of order. Deliveries are made Monday through Friday excluding holidays.

Parcel Delivery Rates*

Merchandise Total UK Mainland UK Offshore Isles, Highland & Northern Ireland
Up to £150 £7.95 £7.95
£150+ Free Shipping* Free Shipping*

 

 

*Shipping rates displayed do not include VAT. Taxes will be calculated at checkout.

Furniture Delivery

Most in-stock furniture and large items deliver via our preferred White Glove service and should arrive to UK mainland destinations within 10-14 business days from receipt of order (please allow 2-3 days for order processing). UK Offshore Isles, Highlands, and Northern Ireland deliveries may take up to 20 business days.

Our White Glove service includes delivery inside your residence to the room of your choice (up to 2 flights of stairs) unpacking, assembly, removal of packaging. Our white glove delivery service provider will schedule a delivery appointment with you once your items have arrived locally.

White Glove Delivery Rates*

Merchandise Total Delivery Rate (excludes VAT)
up to £1,000 £79
£1,000.01 to £2,799.99 £129
£2,800 to £4,999.99 £199
£5,000+ £250

*See individual product pages for exceptions.

*Shipping rates displayed do not include VAT. Taxes will be calculated at checkout.

Custom Furniture

Custom furniture will deliver to most destinations in the UK mainland within 12 weeks from receipt of order. UK Offshore Isles, Highlands, and Northern Ireland deliveries may take up to an additional 2 weeks. Deliveries are made Monday through Friday excluding holidays. For more information, see the delivery times on each item's product page.

International Shipping

Please contact our London store team at london@jonathanadler.com or call 020 7589 9563. For calls outside the UK please contact +44 20 7589 9563. Our team will help you connect with an international freight forwarder for a full quote that includes (but not limited to) duty, taxes, insurance, and shipping fees.

Jonathan Adler is not responsible for any duties/taxes/handling fees or providing customs agents. All international sales are final.