From Monday, October 18th through Monday, November 1st, 2021 until 11:59 PM GMT, Jonathan Adler retail stores and uk.jonathanadler.com will offer 20% off sitewide. This offer cannot be applied to bundles, JA Finds, Art, previous purchases, gift cards, redeemed for cash, or combined with other offers (including but not limited to designer discounts, employee discounts, welcome offers, VIP discounts, or any coupon discounts). JA Insider points cannot be redeemed with promotional code. Tax and shipping are not included in calculating discount. Jonathan Adler reserves the right to make changes to this offer and terms are subject to change at any time. Delivery ETAs are subject to change. For online purchases, please use code JAFAM at checkout.
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RETURN & EXCHANGE POLICY
We want you to love your purchase. If for any reason you don't, you may return most new and unused items within 28 days of receipt for a full refund or merchandise exchange, with proof of purchase. Merchandise will be inspected and only merchandise in perfect condition will be accepted as a return. Damages must be reported within 48 hours of receipt. Refunds are credited in the original form of payment. Please note that shipping charges are non-refundable. For all eligible returns, customers are responsible for shipping charges.
Lighting and Furniture Returns: Every item in our lighting and furniture collections is carefully inspected before leaving our warehouse. In the event that damage occurs in transit, or if you discover any defect in manufacturing, please contact customerservice@jonathanadler.com within 7 days. Upon return, your merchandise will be inspected. In some circumstances such as refusal of delivery/return, a usage or restocking fee of 15–25% may apply. Shipping Charges are non-refundable.
RETURN ELIGIBILITY
Items must be new, unused, and in original packaging with original tags to qualify for a refund or exchange. When returning pottery, please carefully pack your item to ensure it is not damaged in transit.
Please note: Custom furniture and art purchased from our Sloane Avenue location are considered final sale and are not eligible for returns.
GIFT RETURNS
No need to let the gift giver know about the return; we are happy to issue store credit equivalent to the merchandise total directly to you! To process a gift return, contact customerservice@jonathanadler.com. You may return gifts from your Wedding or Gift Registry up to 30 days after your event. Proof of purchase required.
WEBSITE RETURNS TO OUR STORES
Want to make an in-store return of an item purchased online? Our stores will gladly accept your return and issue a store credit.
EXTENDED HOLIDAY RETURN POLICY
You may return orders placed between November 1 and December 25 until January 24. These items must meet all return eligibility requirements (listed above).
HOW TO RETURN YOUR PRODUCT
DHL Allington
C/O Jonathan Adler
Laverstoke Road Allington
Maidstone, ME16 0LE
Please allow up to 5 business days from the time returned merchandise is received at our returns center for processing and the return of appropriate funds to your credit card.